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Terms and conditions

Ordering
Next to each product, you can click on the number you want. Once you click order, your product(s) will automatically be placed in the shopping basket. Go to your shopping basket and check that you have added the right products.

LOW FARE products
Chiliklaus.com offers a group of LOW FARE products. When purchasing LOW FARE products, no more than 3 per order, we can ship at a cheap freight 

Payment
We accept Visa, MasterCard, Maestro, PayPal, Diners and American Express.

Chiliklaus.com uses a payment gateway from ePay. The money will not be withdrawn from your account until we have packed your order and it is ready for shipping.

Freight
We use Postnord only

Delivery
Delivery usually takes place within 1-2 working days from placement of order. If you order products that we do not currently have in stock, we will contact you by e-mail. Sale is subject to availability. LOW FARE orders are sent via a multiple packages solution, so it might take up to 5 days from ordering until we ship. 

Complaints
Any complaints must reach us 24 hours after receipt of the product. We replace any products that contrary to expectations have been damaged during transportation. Please also contact us if the invoice/delivery note and the delivered products do not match. The costs of returning faulty deliveries are paid by Chiliklaus.com. Sale is subject to availability.

Right of return
There is no right of return on edible products, including spices, chocolates, sauces etc., except in case of faulty delivery. (see Complaints).
Any other types of products, including kitchen equipment and books can be returned within 14 days of order. The products must be returned in unbroken, original packaging and all freight costs are payable by the customer. The price of the returned products will be paid into the customer's bank account.

Company info
Chiliklaus.com
CVR no..: 26541166

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